Terms and Conditions

These are the terms that govern your use of Flower Pow’s website (www.flowerpow.com) and your relationship with Flower Pow. By placing an order you agree to all the terms and conditions. If you disagree with any part of these terms and conditions, please do not place an order.

The term ‘Flower Pow’ or ‘us’ or ‘we’ refers to Flower Pow. The term ‘you’ or ‘yours’ refers to the users, viewers or members of our website.

(1) Privacy

Your privacy is of upmost importance to us and Flower Pow is committed to ensuring that your privacy is protected. Should we ask you to provide certain information when using this website, then you can be assured that it will only be used in accordance with our privacy Policy.

(2) Your Files & Sharing of your information

(1) For the purposes of this Agreement, “Intellectual Property Rights” means all patent rights, copyright rights, moral rights, rights of publicity, trademark and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any country, territory or other jurisdiction.

(2) You agree that we have the right to share the information you provide with other companies, organisations or individuals that are involved in or concerned with the marketing, running or operation of Flower Pow now or at anytime in the future.

(3) You are solely responsible for any information submitted by you on Flower Pow’s website. You hereby agree that any content posted, submitted or sent by you through our website shall not:

(a) Break any law or encourage an illegal act;

(b) Be defamatory, abusive or offensive;

(c) Infringe the copyright, privacy, confidentiality or other right of any third party;

(d) Be misleading;

(e) Contain software viruses designed to affect the use of any computer software or hardware;

(f) Discredit Flower Pow’s website or reputation

(3) Orders

(1) All orders can be placed via our website www.flowerpow.com. We accept all major debit and credit cards through paypal’s payment platform.

(2) We do not accept any liability for errors or omissions made by any third party link from which you make payment.

(3) Flowers Only: When ordering you should provide the correct and complete name and address of the recipient and state what date you would like the flowers sent in the ‘order notes’ section, if no date is entered it will be implied that you wish the flowers to be sent the next working day. We are not responsible for the non delivery of flowers because you have provided incorrect details of the recipient or entered an incorrect date or not entered a date at all for the delivery of flowers.

(4) Flowers Only: It is your responsibility to enter what message you would like in the ‘Order Notes’ section of the checkout process, this will be then be written onto the message card by us. If no message has been entered in the ‘Order Notes’ section then no message will be added on the message card, the message card will just state the word ‘To’ and the name of the recipient and the word ‘from’ and then the name of the person who placed the order.

(5) Reminder Discs Only: We use Your Vehicle Registration Plate and Model to establish when your MOT and/or MOT is due. Therefore it is your responsibility to ensure that you enter the correct vehicle registration plate and model in the ‘Order notes” section of the checkout process

(6) We do not accept any liability for errors or omissions made by you on our website or when submitting your information.

(7)  We have the right to decline your order without providing an explanation or reason. Should this occur we will offer you a full refund.

(4) Cancelling an order

(a) Flowers:

(1)  If you want to cancel an order that has already been processed then please notify us by email 48 hours before the expected delivery date. All emails should be sent to hello@flowerpow.com stating your full name and order number. An order cannot be cancelled once it has been sent out for delivery.

(b) Other Products/Goods:

(1) If you want to cancel an order that has already been processed but not been sent out for delivery then please notify us by email  within 3 hours of having placed the order.  All emails should be sent to hello@flowerpow.com stating your full name and address

(2) Once the product(s) has been received we offer you a 14 day returns policy subject to the product(s) being sent back in its original condition and packaging. This clause does not apply to Reminder Discs

(3)For Reminder Discs we do not offer an open returns policy because each product is tailored to the customers individual or group needs and is of no use to anyone else once it has been printed. However if you are unhappy with any product provided then please write to us at hello@flowerpow.com and we will ensure that you are protected against any errors made by us

(4)You will be liable for the return of any product(s) in its original unused condition and for any postage fees.

(5) To arrange the return and refund of a product(s) simply call us on 0203 095 5300 or alternatively email our customer care team at hello@flowerpow.com who will be happy to help

(6) You will be liable for any costs associated with the return of products or goods

(5) Prices

(1) All prices will be shown at checkout and before you accept an order.

(2) Delivery Charges may apply

(6) Refunds

(a) Flowers:

(1) Due to the perishable nature of flowers a refund cannot be offered.

(2) However if the flowers arrive damaged as a result of being in transit we will be happy to send you a replacement. However photographic evidence will need to be sent through email at hello@flowerpow.com within 5 days after delivery has taken place. You will be liable for any costs associated with the return of flowers or goods.

(b) Other Products:

(1) We understand that sometimes our product may not be right for you or that you may change your mind this is why once the product has been received we offer you a 14 day returns policy subject to the product being sent back in its original condition and packaging. This clause does not apply to Reminder Discs.

(2) We do not offer an open returns policy because each product is tailored to the customers individual or group needs and is of no use to anyone else once it has been printed. However if you are unhappy with any product provided then please write to us at hello@flowerpow.com and we will ensure that you are protected against any errors made by us.

(3) To arrange the return and refund of a product(s) simply call us on 0203 095 5300 or alternatively email our customer care team at hello@flowerpow.com who will be happy to help

(4) You will be liable for any costs associated with the return of products or goods

(7) Delivery

(a) Flowers:

(1) Delivery charges may apply. You will be notified of any delivery charges at the checkout process

(2) Delivery charges may apply to each item

(3) We use third party postal services such as Royal Mail and courier company’s to send your flowers

(4) Flowers should be delivered to you or your chosen recipient the next working day provided that you place your order by 12pm the previous day

(5) We do not offer the option for same day delivery

(6) We deliver throughout England and Wales except to any PO Box address’s

(7) Some remote areas require longer delivery days such as Channel Islands, The Isle of man, Jersey, Shetland and some areas of Scotland and Wales

(8) We deliver everyday except Sundays, Bank Holiday’s and any other public holidays

(9) We do not guarantee that your flowers will be delivered on the expected delivery date as we use third party postal and courier companies to deliver your flowers. Therefore we are not responsible for late or non deliverance. Neither are we responsible for circumstances beyond our control such as adverse weather conditions, blocked roads or errors or delays made by a third party postal or courier company

(10) If flowers are not delivered 4 days from the expected delivery date then please contact us at hello@flowerpow.com and we will either give you a full refund or send out a replacement

(11) Some hospitals may not accept flower delivery. Please check this with each hospital before placing an order

(b) Other Products or Goods:

(1) Delivery charges may apply. You will be notified of any delivery charges at the checkout process

(2) Delivery charges may apply to each item

(3) We use third party postal services such as Royal Mail and courier company’s to send your products or goods.

(4) We aim to send out products within 2 days after the order has been placed

(5) We do not offer the option for same day delivery

(6) We deliver throughout England and Wales except to any PO Box address’s. We do not deliver Internationally

(7) Some remote areas require longer delivery days such as Channel Islands, The Isle of man, Jersey, Shetland and some areas of Scotland and Wales

(8) We deliver everyday except Sundays, Bank Holiday’s and any other public holidays

(8) Availability & Substitution

All flowers and bouquets are subject to availability , where the flowers or bouquets are not available, for whatever reason, from our suppliers we will at our discretion substitute your chosen flowers or bouquet with flowers or a bouquet of equal or higher value.

(9) Freshness Of Flowers

(1)  We aim to deliver fresh flowers every time, however sometimes damage can result in transit, where this is the case we will send out a replacement subject to photographic evidence being provided at hello@flowerpow.com within 5 days after delivery has taken place.  You will be liable for any costs associated with the return of flowers or goods.

(2) Some flowers may come in bud form so that flowers stay fresh for longer

(10) Damage In Transit

 We are not responsible for damage caused in transit, however if the flowers arrive damaged as a result of being in transit we will send you a replacement subject to photographic evidence being provided at hello@flowerpow.com within 5 days after delivery has taken place. You will be liable for any costs associated with the return of flowers or goods.

(11) Complaints

(1)  Should you wish to make a complaint concerning our flowers or product’s  you can write to us at Flower Pow, 86-90 Paul Street, London EC2A 4NE  or email us at hello@flowerpow.com stating your full name and contact details. We shall endeavour to get back to you within 5 working days with a response to your complaint.

(12) Our Proprietary Rights

Except for your User Content, and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, copyrights, photographs, audio, videos, music, and User Content (the “Flower Pow”), and all Intellectual Property Rights related thereto, are the exclusive property of Flower Pow and its licensors. you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on our website.

(13) Links to Third-Party Websites, Advertisers or Services

Flower Pow may contain links to third-party websites, advertisers, or services that are not owned or controlled by Flower Pow. Flower Pow has no control over, and assumes no responsibility for nor does it represent the content, privacy policies, or practices of any third party websites. Should you decide to access a third party website from Flower Pow, you do so at your own risk, and you understand that this Agreement and Flower Pow’s Privacy Policy do not apply to your use of such sites.

(14) Flower Pow’s Liability

(1) Flower Pow shall not be responsible for the accuracy of its services, payments made or delivered through a third party platform or any other user generated content sent through the website.

(2) To the maximum extent permitted by law, Flower Pow shall not be liable or responsible for:

(a) Untrue or inaccurate content from its website

(b) Personal injury or property damage, tangible or intangible caused by the use of our website

(c) Any unauthorized access to or use of our secure servers or any personal information

stored in our secure servers

(d) Any interruption or to or from the use of our website

(e) Any bugs, viruses or Trojan horses, or the like that may be transmitted to our website by any third party

(f) Any errors or omissions in any content or for any loss or damage incurred from the use of any content posted or otherwise made available on our website

(g) User generated content

(h) Defamatory, illegal or offensive conduct of any third party.

The above clause shall apply to the maximum extent permitted by law in the relevant jurisdiction of any country.

(15) Disclaimer

(1) In relation to flowers that are posted through the letterbox; our flower box has approximately a 18.7 cm width and 3.7cm depth so although it fits through most standard letterbox’s it will not fit through every letterbox. In such a case the postal service provider we use to deliver the flower’s may knock on the door or may leave the flowers with the neighbour, if you do not want this to happen then please specify in the ‘Order Notes’ section of the checkout process. It is your responsibility to check the size of the letterbox before placing an order. Flower Pow shall not be liable or responsible for any flowers not being delivered because our box does not fit through the letterbox

(2) In relation to our wall stickers, wall art or wall decal’s all sizes are approximate and in no way exact

(3) In relation to the Reminder Discs; the Tax and MOT dates, car models, engine size’s and registration numbers in the pictures shown are all made up and for illustrative purposes only

(4) In relation to the Reminder Discs; they act as reminders of when your Vehicle Tax expires and when your MOT is due to help you avoid getting fines. It is in no way a legal disc stating  you have paid your Vehicle Tax . Please visit www.gov.uk/vehicle-tax on ways of renewing your Vehicle Tax.

(5) In relation to Reminder Discs the product states the following “Never Forget Your Tax & Mot Dates” what we mean by this is that our discs act as reminders of when your Vehicle Tax expires & when your Mot is due. It does not mean you will “never” forget your Tax and Mot Dates.

(6) Flower Pow operates on an ‘As Available’ basis. As such use of our website is at your own risk. Flower Pow does not warrant that our website will operate without any errors or that our website is free from any viruses or other harmful effects. Should it be the case that the use of our website causes you consequential loss and results in the need for servicing or replacing equipment or data or any other costs, Flower Pow shall not be liable or responsible for such costs

(7) Flower Pow’s website operates without any warranties of any nature including but not limited to fitness for purpose and merchantability. Flower Pow, as is fully permitted by law, disclaims all warranties, whether express or implied and makes no warranties about the accuracy, reliability, functionality of Flower Pow’s website. Any content downloaded or otherwise obtained through the use of our website is at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from such use.

(16) Consequential Damages

To the maximum extent permitted by law, under no circumstance shall Flower Pow or any third parties mentioned on our website be liable for incidental and consequential damages including but not limited to loss of profits, loss of opportunities or any other type of damage, whether tangible or intangible, occurring from the use of our website, its content or functionality of our website.

(17) Indemnity

You agree to indemnify Flower Pow and its subsidiaries, agents, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from: (a) your use of and access to our website, including any data or work posted or received by you; (b) your violation of any terms, including without limitation, your breach of any of the representations and warranties above; (c) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (d) your breach of any law, rule or regulation of any country; (e) any claim or damages that arise as a result of any of your User Content.

(18) Legal Jurisdiction

In the case of a dispute the Law of England and Wales shall apply and any dispute shall be resolved in the courts of England and wales.

These terms and conditions may be subject to change at anytime without prior notice by Flower Pow. You should check this page from time to time to ensure that you are happy with any changes.

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